Your comfort, satisfaction and safety are very important to us and we hope to meet all of your needs without prompting. However, if you, your friends or your family have any concern, please let us know immediately: we will do our best to resolve it on the spot.
Every nurse, every physician, everyone here at St. Vincent is an advocate for your safety and satisfaction. Contact any one of our staff members at any time about your concerns. They will do their best to resolve the issue and, if they can't, they will refer the matter to our patient advocate who will make sure there is an investigation into any issues and will work with you on a resolution. If you would like to speak to someone about your care, please call the St. Vincent Patient Advocate at (505) 913-5812.
Here's a list of other hospital leaders you may want to contact about your concern:
You also have the right to contact our regulators and accreditors directly.
If you would like to make a comment or complaint to the New Mexico Department of Health, the address is NM Department of Health, Health Facility Licensing and Certification Bureau, 2040 South Pacheco, Santa Fe, NM 87505. The NM Department of Health Complaint Hotline phone number is 1-800-752-8649 and the fax number is 1-800-584-6057.
The Joint Commission on Accreditation of Health Care Organizations may be reached at 1-800-994-6610, or by writing Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL 60181.
The Patient Guide offers you information about our services and your Rights & Responsibilities as a patient. For a copy of your Rights & Responsibilities in English or Spanish, please email Erika.Campos@stvin.org or call (505) 913-3051.